Job Title: Client Travel Representative
Location: Remote
Employment Type: Full-time / Part-time
Salary: Competitive base salary based on experience

Job Overview:
We are seeking a service-oriented and detail-focused Client Travel Representative to join our remote customer care team. This role is responsible for supporting clients throughout their travel journey, from initial inquiries and bookings to post-travel follow-up. The ideal candidate has a passion for helping people, strong organizational skills, and the ability to work independently in a fast-paced remote environment.

Key Responsibilities:

• Respond to client inquiries via phone, email, and live chat in a professional and timely manner

• Assist with travel bookings including flights, hotels, transportation, and activities

• Process itinerary changes, cancellations, and rebookings as needed

• Provide accurate information on travel regulations, destination requirements, and itinerary options

• Maintain client profiles and preferences to personalize each travel experience

• Monitor potential travel disruptions and provide proactive support and solutions

• Ensure compliance with travel policies, budgets, and company procedures

• Coordinate with internal travel advisors, agents, and service providers to deliver seamless experiences

• Document all interactions and updates in CRM and booking platforms

Qualifications:

• Minimum of 1–2 years experience in customer service, ideally in travel, tourism, or hospitality

• Excellent verbal and written communication skills

• Comfortable using travel booking systems (knowledge of GDS such as Sabre, Amadeus, or Apollo is a plus)

• Tech-savvy with the ability to quickly learn and navigate CRM systems, online booking tools, and productivity software

• Strong problem-solving ability and attention to detail

• Ability to work independently while collaborating effectively with remote teams

• High school diploma or equivalent required; additional coursework or certification in Travel or Tourism is a plus

What We Offer:

• Competitive hourly pay with performance incentives

• Fully remote work environment with schedule flexibility

• Professional development and ongoing travel industry training

• Opportunities for career advancement within the travel services team

• Access to travel discounts and wellness benefits (subject to employment type and location)

About Us:
We are a customer-centric travel services company dedicated to providing exceptional support and personalized service to clients around the globe. Our mission is to make travel planning stress-free, efficient, and enjoyable through a combination of expert guidance and technology. Join our growing remote team and be part of redefining modern travel support.